Privacy Policy

1. Introduction

Neya helps you engage with your local community, get more from where you live and feel supported in your neighbourhood. It’s designed to foster positive and supportive communication between people in your area, and to be proactive in helping you feel part of your community.

At Neya, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Neya is an active participant in all message threads on the platform so that it can act like a real super neighbour: answering your requests, finding opportunities to help you, introducing you to others and moderating group conversations.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, home address and other identifiers you provide when registering for our service or updating your profile.
• Usage Data: Information on how you access and use our service, including your IP address, browser type, pages visited, and time spent, collected automatically when you use the app.
• Message Data: Text of the messages you send to Neya or within Neya Groups.
• AI Interaction Data: Message content and related context needed to generate AI responses.
• Location Data: With your consent, we collect your precise or approximate location to provide location-based services.
• Device Information: Information about your mobile device, including device model, operating system, and unique device identifiers.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Respond to your comments, questions, and requests
• Proactively identify ways Neya or your community can be of use to you
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Generate AI-powered responses and assistance
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

Neya is designed to help you get things done in your local community by facilitating communication and information sharing locally. To that end, content you share may be visible to other members, businesses or governments. Neya should not be used for confidential or private conversations.

4. Sharing Your Information

We may share your information with:

• AI Service Providers: We send message data and related context to Google Gemini (Google LLC) and OpenAI to generate AI responses and assist with product features.
• Service Providers: Third-party vendors who provide services on our behalf, such as hosting, data analysis, payment processing, and customer service.
• Business Partners: With your consent, we may share your information with our business partners to offer certain products, services, or promotions.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Any third party that receives user data from us must provide the same or equal protection of user data as described in this Privacy Policy and required by applicable law.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

7. Children's Privacy

Our service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Data Retention, Deletion, and Consent

We retain personal information for as long as necessary to provide our services to you. We may retain some of your information for a longer period in order to comply with our legal and regulatory obligations or to resolve disputes.

• We request your permission before collecting or sharing personal data with third-party AI providers where required by law.
• You can withdraw consent at any time by emailing us athello@joinneya.com. If you withdraw consent, you may lose access to certain features of the service.
• You can request deletion of your account data by contacting hello@joinneya.com. We will delete or de-identify data unless we are required to retain it for legal or security reasons.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@joinneya.com.